Your privacy matters to us. This Privacy Policy explains what personal information DrainFix 24/7 Plumbing collects when you request a service quote, call our phone line, or browse this website. It also explains how we store it, who we may share it with, and what control you have over your own data.
By using our services or website, you agree to the practices described here. If something doesn't sit right with you, please reach out — we're happy to answer questions directly.
1. Who We Are
DrainFix 24/7 Plumbing is a residential emergency plumbing company based in Durham, North Carolina. We serve homeowners across the greater Triangle area with same-day drain cleaning, water leak repair, and burst pipe service.
Our business address is 3347 Rockford Mountain Lane, Durham, NC 27701. You can reach us by phone at (919) 974-8823, available 24 hours a day, 7 days a week.
We are the "data controller" for the personal information we collect through this website and our phone booking system, meaning we decide how and why your data is processed.
2. Data We Collect
We collect personal information in the following situations:
| How you contact us | Data collected |
|---|---|
| Phone call | Name, phone number, service address, description of issue |
| Website contact form | Name, phone number, email address, message content |
| Website visit | IP address, browser type, pages visited, time on site (via analytics) |
| Third-party platforms (e.g. Google) | General location, device type (anonymised by default) |
We do not collect payment card details directly on this website. Any payment processing is handled in person by our technician at the time of service.
3. How We Use Your Data
We use the information you provide solely to operate our plumbing service business. Specifically, we use it to:
- Schedule and dispatch a technician to your address
- Confirm appointments and provide arrival window estimates
- Follow up after service to ensure quality and address any concerns
- Respond to your inquiries submitted through our contact form
- Analyse anonymous website traffic to improve page performance and content
- Comply with legal obligations if required by law enforcement or a court order
We will not send you unsolicited marketing emails or add your number to a robo-call list. If you receive a call from us, it will be directly related to a service request you initiated.
4. Third-Party Services
To operate this website effectively, we work with the following third-party providers. Each has its own privacy policy and data practices:
- Google Analytics — Anonymised website traffic data (page views, device type, referral source). IP addresses are anonymised before storage. Google Privacy Policy →
- Google Ads / Tag Manager — Conversion tracking when someone calls us from a Google ad. No personal data from the call is stored by Google beyond the conversion event.
- Phone system provider — Our call management software may log call times and caller ID to help us track service requests. This data is not shared externally.
We do not sell, rent, or trade your personal data with any marketing companies, data brokers, or unrelated third parties.
5. Data Retention
We keep customer service records (name, address, service history) for up to three years after your last appointment. This allows us to provide warranty support on completed work and maintain service continuity if you call us again.
Website analytics data is retained by Google for up to 14 months by default. We do not export or archive raw analytics data ourselves.
Contact form submissions are kept in our email inbox for up to 12 months, then deleted unless a service relationship was established.
If you would like your data deleted sooner, see Your Rights below.
6. Your Rights
Regardless of where you live, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct inaccurate or outdated information
- Deletion — Request that we delete your personal data (subject to legal retention requirements)
- Opt-out — Request that we not contact you except for active service requests
North Carolina residents may also have specific rights under state consumer protection law. To exercise any of these rights, call us at (919) 974-8823 or write to us at the address below. We will respond within 30 days.
7. Cookies
This website uses a small number of cookies — small text files stored in your browser. We only use cookies that are strictly necessary for the site to function and, if you haven't opted out, analytics cookies to measure traffic.
We do not use advertising cookies that track you across other websites. For full details, see our Cookie Policy. You can disable cookies at any time in your browser settings — this will not affect your ability to call us or use our services.
8. Children's Privacy
Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information through our website, please contact us immediately and we will delete it.
9. Policy Changes
We may update this Privacy Policy from time to time as our services or legal requirements change. The "Last updated" date at the top of this page reflects when the most recent revision was made.
We will not retroactively apply material changes to data we have already collected without notifying you first. Continued use of this website after a policy update means you accept the revised terms.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, please reach out to us directly:
3347 Rockford Mountain Lane
Durham, NC 27701